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An Easy Guide for Marketplace Owners to Get More Sales Utilizing Dokan Live Chat Module

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The significance of LiveChat cannot be ignored as clients want utilizing LiveChat to straight contact a retailer. Recently a research by Zendesk reveals that-

Almost 92% of shoppers really feel glad once they use the LiveChat function.

Dokan is a well-liked WordPress multivendor market plugin powered by WooCommerce. It has a variety of versatile options & features like Live Chat module to easily run your market’s Live Chat performance.

Today we’ll share some efficient & workable suggestions that can assist you shut extra gross sales utilizing the Dokan Live Chat choice.

Introducing Dokan Live Chat Module and It’s Functionalities

tips for closing sales

Dokan contains Live Chat options in its territory to handle & deal with your whole incoming conversations from totally different platforms such as-

  • Facebook
  • WhatsApp
  • TawkTo
  • And TalkJs

Let’s try one after the other and get a brief concept concerning the Live Chat options of Dokan.

Utilising Facebook Live Chat with Dokan

By activating the Facebook Live Chat choice in your market, you (distributors) can deal with clients straight from Facebook. Without navigating to the Facebook touchdown web page, customers can simply talk along with your distributors staying in your market and proceed real-time messaging from anyplace.

Benefits that you will get with Facebook Live Chat integration along with your market are :

  • Helps to speak clients straight from Facebook that are 53% of customers usually tend to store
  • Opportunity to earn 15X instances extra engagement
  • Solve points inside a brief time period
  • Develops extra robust & private connections along with your clients
  • Has an choice to advertise personal message hyperlinks.

Utilising WhatsApp Live Chat with Dokan

WhatsApp is one other common textual content messaging & video calling platform. And it has presently greater than 2 million customers. Though it is now a sister-concern of Facebook, but it surely has a person recognition amongst world customers.

WhatsApp is ranked because the most used cell messenger app on the planet.


There are greater than 100 billion messages are despatched every day. There is a superb alternative to assist these customers in the event that they browse your market. And Dokan means that you can combine the WhatsApp app onto your market to extend Live Chat performance to those big audiences.

Let’s try what’s extra you may get with the WhatsApp Live Chat app along with your market:

  • Enables clients to achieve out to enterprise house owners instantly
  • Engages clients
  • Hides clients data & permits for asynchronous conversations, so clients can have interaction each time they should
  • Gives customers end-to-end encryption whereas speaking.

Utilising TawkTo Live Chat with Dokan

As a part of the Live Chat function of Dokan, retailer house owners & distributors can combine their retailer with the superb TawkTo platform. Besides, maintaining a flawless intercommunication with clients, TawkTo lets you monitor & converse with them in your website, reply assist tickets, and create a assist heart to empower clients – all 100% Free.

Here are the issues that you will get after integrating TawkTo along with your on-line retailer:

  • Tracks buyer exercise in real-time
  • Figures out your buyer’s location
  • Collaborates & assigns conversations
  • Easy to share data, and supply companies.

Utilising TalkJS Live Chat with Dokan

If you might have a Talk.JS Premium Account, you can too use this common Live Chat function along with your Dokan-powered market. When distributors activate the ‘Enable Live Chat’ checkbox, the chat choice will seem on the shop and product web page.

It was light-weight, easy to implement, cost-effective and has nice assist. I believe we’ve got handed round 300.000 messages with the children.

Jan Hjørdie, Developer at Aldrig Alene

So integrating TalkJS with Dokan multivendor market, you’re going to get the options beneath:-

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  • Real-time messaging
  • It has pre-built UI
  • Easy to customizable design
  • Developer pleasant API
  • Message moderation & alert.

Related Article: How To Add Facebook Messenger Live Chat Feature on Your Dokan Marketplace

7 Proven Tips For Closing Desired Sales with Dokan Live Chat Feature

Like we stated earlier, closing gross sales or convincing clients to purchase over stay dialog is an advanced activity for gross sales reps. Because, clients put their totally different opinions, strategies, complaints whereas chatting with the gross sales reps or buyer care executives.

So it’s essential grasp correct buyer care service methods to sort out all of those clients’ issues in real-time. Also, following some sensible suggestions for closing gross sales, or understanding find out how to shut a sale over Live Chat may carry wonderful outcomes for you.

Well, beneath are the 7 fast tricks to shut a sale whereas your gross sales rep crew are dealing with a buyer over Live dialog.

01. Be Yourself, Don’t Sound like a ‘Robot’

A pleasant chat field assist from an actual particular person could make you’re feeling extra like a conventional retailer expertise than simply having a telephone quantity clients can name or an e-mail tackle to contact


If you wish to get a sale out of your buyer care govt finish, to begin with, it’s essential maintain actual individuals (not bots) to sort out clients’ points. Because automated bots could not capable of finding out the purchasers’ pinpoints as they randomly ship messages to clients.

Where an actual particular person can straight talk with clients, perceive their points, seek the advice of them and provides options, bots solely ship random messages. After that gross sales govt can simply ahead it to the angle division to resolve that situation.

“Remember:- Customers sit up for interacting with a human and get their queries resolved

However, in case your clients like your customer support method, who is aware of they could wish to straight purchase the product out of your Live Chat dialog or, need

02. Keep Your First Impression Memorable

The first impression is final the impression. Yes! creating impression on the first message may show how a lot devoted your buyer assist is. This can even influence your model high quality in case your buyer assist crew can overwhelm your clients and take heed to them for what they want.

As clients need fast responses, so you need to at all times try to reply chat requests within the shortest doable time. And regularly, buyer will extra probably belief and love your assist as they get time to time response. In brief, it may very well be the final word suggestions for closing gross sales or convincing them to return to your on-line store time and again.

So right here you need to have in mind to create first impression stand out!

  • Create applicable stay chat greetings
  • Ask them with the suitable questions
  • Collect their contact information for additional attain
  • Ask about their journey to this point along with your on-line retailer.

03. Try to Solve Their Problems, Adopt Problem-Solving Skills

Think of your self as a buyer. And you go to a web-based store to purchase a watch. But sadly, you may’t discover what you have been on the lookout for. And you thought to open the Live Chat choice to get the issue solved. So what may make you content? Of course, real-time buyer assist with a problem-solving dialog may simply make your day. Right?

Try to make the most of your connections or specialised data to make the shopper’s job simpler. Think of it as an funding in your personal future.

Geoffrey James, Author & Marketer

Definitely, your buyer assist crew ought to at all times have the mentality to take heed to buyer’s voices and resolve their points. However, in case you suppose that your assist crew wants to accumulate problem-solving abilities, then simply assist them do this. But do make it possible for they’re able to perceive every drawback and resolve them.

Well, you may ask some normal questions to specific their drawback and allow them to get what they want.

  • Can you please elaborate on particularly the issue you are dealing with?
  • When did the issue begin?
  • Did you face the issue earlier than?

04. Find a Solution, and Guide like a Pro

After discovering the issue, your subsequent goal is to resolve it, as we talked about it within the earlier part. To do this it’s essential have some analytical considering functionality earlier than forwarding it to the respective crew.

So earlier than handing over the issue, you may ask a number of questions after receiving any queries out of your clients:-

  • What sources you want for the answer
  • How a lot time it can take to resolve it (timeframe)
  • Task wanted to make it occur (activity breakdown)
  • Who needs to be assigned to overview the deliberate resolution (activity evaluate)
  • How will the shopper be told concerning the resolution (last submission)

So after figuring out all these questions, you may make a last choice. And this may very well be additionally an effective way to shut a sale by fixing their issues.

05. Know Your Product Before Selling It, Product Knowledge Is Important

This is likely one of the vital issues that each assist crew member must have – Understanding the merchandise earlier than giving customer support. Without understanding concerning the product, you may’t generate data and ship it to clients. So your assist crew or buyer care govt should know all the professionals and cons of your merchandise. Otherwise, clients is not going to get the service that they deserve out of your model which can hurt your model status.

It is troublesome to successfully promote to a buyer if we can’t present how a selected product will tackle his or her wants

Matthew Hudson, Author at The Balance SMB

So earlier than replying to buyer tickets, do just remember to have well-enough data about your product. For instance, the way it works, find out how to function it, pricing fashions, or what are the fundamental options & features, and so forth. However, you may arrange classes, conferences, or create movies to assist your buyer assist crew study concerning the product. As a outcome, you may be getting the beneath advantages:-

  • Increases communication abilities
  • Raises enthusiasm
  • Develops confidence
  • Assists in answering objections
  • Helps to offer fast options

06. Make Yourself Available 24/7 Hour

We already know that clients need real-time assist from their most popular manufacturers or companies. Let’s say you might have purchased a MI telephone. And after utilizing it for five months, you might have been dealing with some technical points. So you thought to take assist from the MI buyer assist.

So what do you count on? Of course, somebody to answer to your message and provides a greater guideline & help concerning your queries.

79% of shoppers say they like stay chat due to the moment response it provides as in comparison with different inactive channels


Therefore, at all times attempt to make your self lively. Do make a roaster for various instances and implement an automatic software to handle your distant staff. As a outcome, your clients may talk 24/7 hour along with your assist crew & get their points solved instantly. Thus it can have a greater probability to shut a sale as your buyer assist crew is lively on a regular basis.

Related Article: Smartly handle your distant crew with WP ERP

07. Research Your Customer Before Each Conversation

If you recognize your clients higher, then it will likely be simpler to seek out out their points and supply assist based mostly on their attributes. To study extra deeply about your clients by means of Live Chat, you may merely ask relative questions, get their suggestions, gather their particulars, and know their expectations.

More than 41% of selling executives are utilizing buyer engagement knowledge to offer higher data-driven advertising assist


Yes, that is true! as a result of it can assist you develop your effort in the fitting route to capitalize on future advertising approaches. However, some firms are neglecting gathering buyer particulars earlier than or after the sale. Which is definitely not clever to do – based mostly on the above data.

So as an eCommerce market proprietor, you need to at all times encourage or practice your assist crew to gather & analysis buyer knowledge and analyze it earlier than replying to them. However, you may simply discover out the shopper pinpoints by means of Live Chat by understanding two vital issues – Demand & Needs. And listed here are pattern queries to ask in case if you do not have sufficient concept concerning the clients that you’ll reply to.

  • What are you on the lookout for on our website?
  • What are your pursuits?
  • Did you discover the merchandise you have been on the lookout for?
  • What forms of merchandise are you curious about?
  • Did you utilize the dynamic search engine to do your analysis?

So that is how distributors can talk with clients. Also, this can assist them to keep up a flawless interplay with the purchasers.

Well, these are the ideas for closing gross sales or closing sale methods, no matter you may name. Try to recollect these actionable suggestions whereas offering buyer assist inside your eCommerce website. Surely, it can carry one of the best outcomes to your on-line enterprise but whole firm.

Dokan Live Chat

Anyways, in case you eagerly wish to know the combination means of Dokan Live Chat options along with your market, you may simply execute that by the given hyperlink.

Learn all concerning the Dokan Live Chat Features

Or you may try the video tutorial beneath to know the way Dokan Live Chat function works (TalkJS) extra in details-


01. How can I add Dokan Live Chat options on my market?

There are 4 accessible Live Chat options of Dokan that you should use in your market. But all of them are professional options. So it’s a must to buy the Dokan premium model to activate the Live Chat function in your market.

02. What are the accessible pricing plans?

Dokan provides 5 forms of pricing plans. And you may avail them in them in two methods – Annually and Lifetime.

01. Free
02. Starter (112$/Y)
03. Professional (174$/Y)
04. Business (324$/Y)
05. Enterprize (599$/Y)

03. What is the refund coverage of Dokan premium model?

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04. Can I customise Live Chat Settings of Dokan?

Yes, you may customise the Live Chat settings of Dokan. Like you may place the Chat Now in three totally different locations – above the product web page, contained in the product web page, and disable it. That’s it!

05. Is Live Chat app useful for an eCommerce website?

Of course, Live Chat app can simply assist your eCommerce enterprise to develop quick & easy because it saves big time and allows customer support executives to serve a couple of buyer at a time, making their work extra environment friendly.

However, you may comply with these helpful hyperlinks to study extra details about Live Chat options to your multivendor market:-


Time to Take an Action

These are some highly effective suggestions for closing gross sales by means of the Live Chat function in your market. And Dokan gives you that chance to combine the favored Live Chat platforms inside your market.

More than 73% of shoppers consider that an organization prioritizing their time is essentially the most essential component of fine customer support. Dokan Live Chat function can do this for you. With this integration, you’ll have invaluable insights into your clients’ behaviors. Thus it may simply refine your eCommerce retailer with out losing clients’ time.

So why you do not be part of it? Do tell us if in case you have any queries.


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